REFUND POLICY
The Padel Hub Court Booking Refund Policy
The Padel Hub, we are dedicated to delivering and ensuring exceptional experiences for our valued customers because your satisfaction is our first priority. We understand that plans can change, and our refund policy is designed to be fair while ensuring availability for other players.
Cancellation Policy
Cancellation made more than 24 hours before booking ensures:
- Refund: You can enjoy a full refund with no questions asked.
- Rescheduling: Reschedule at no extra cost, subject to court availability.
Cancellations made between 6 to 24 hours before booking include:
- Refund: Unfortunately, you will not get a refund for cancellations made within this time period.
- Rescheduling Option: You can reschedule your booking with a 20% rebooking fee, again subject to court availability.
No-Show Policy
If you don’t show up for your booking without prior notice:
- Refund: The booking fee will not be refundable.
- Future Bookings: If you don’t appear for your bookings for a long time, that may result in a temporary booking restriction.
Refunds Due to External or Technical Reasons
If a court becomes unplayable due to weather conditions, including heavy rain and fog or technical issues on our end:
- Refund: In this case, there will be a full refund.
- Rescheduling: At no cost, there will be a rescheduling, subject to availability.
Refund Processing
- Method: The refund will be processed through your original payment method or via bank transfer.
- Timeframe: You can wait for 5-10 business days in case the refund is reflected in your account, depending on your payment provider.
How to Request a Refund or Reschedule
If you want to request a refund or reschedule your booking, please feel free to contact us with your booking details and the reason for cancellation or rescheduling. Our dedicated team is always here to assist you instantly.